By analyzing citizen complaints and other online transportation data, Netvibes’ Smart City Dashboard empowers city officials to immediately respond to incidents and improve transit services.
Smart Cities of the future will leverage technology, including data analytics and automation, to better serve citizens and visitors in all aspects of urban life. Transportation is one area that is especially ripe for disruption through the power of data. By analyzing traffic patterns, citizen complaints and other information in real time, city officials can respond immediately to problems and allocate resources more efficiently.
At the 2016 World Cities Summit in Singapore, government leaders and industry experts gathered together to address challenges and share integrated urban solutions. Netvibes provided a Smart City Dashboard for the event, focused on transportation and mobility issues in Singapore.
Challenge: To capture and analyze online citizen feedback in order to continuously improve Singapore’s mobility services
Solution: The Netvibes Smart City Dashboard gathers a variety of online sources, including news, blogs and social media, to analyze what Singaporeans think about transportation in their city. Custom charts reflect real-time data trends, while automated alerts keep city officials informed about important issues. Automatic actions, triggered by data insights, enable the city to immediately respond to incidents and even tweet automatic replies to citizens.
The dashboard is divided into several tabs, designed for different roles in the city government, such as Mayor and the Mobility Manager. The hierarchical nature of the dashboard ensures that insights can be shared readily across departments, while each user has a streamlined view of the information that’s essential to his or her specific role.
Role 1: Mayor
With many wide-ranging topics competing for the mayor’s attention, the mayor needs a dashboard focused on high-level trends in transportation. For example, the mayor can immediately get answers to questions like:
- Overall, are citizens happy about transportation in the city?
- What is the trend in sentiment? Are people happier this week than last?
In order to help city officials respond immediately to transportation threats, the Smart City Dashboard has been programmed to act automatically in response to data triggers. For example: